Last Updated: December 30, 2025
1. Introduction
TRANSEZ LTD ("we," "our," or "us") operates the Transez.ai platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
2.1 Account Information
When you register for an account, we collect:
- Email address
- Full name (optional)
- Password (encrypted and stored securely)
2.2 Files and Content
When you use our Service, we process:
- PDF files, images (PNG, JPG, JPEG), JSON files, and Excel files you upload
- Extracted text content from PDF documents
- Excel data and analysis results
- Chat conversations and prompts you provide
2.3 Usage Data
We automatically collect information about how you use the Service, including:
- Pages processed and converted
- API calls made
- Files uploaded and processed
- Session information and timestamps
2.4 Payment Information
For paid subscriptions, payment processing is handled by Stripe. We do not store your credit card information. Stripe collects and processes payment data in accordance with their privacy policy.
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our Service
- Process and convert your documents using AI-powered extraction
- Manage your account and subscriptions
- Send you service-related communications
- Monitor usage and enforce usage limits
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Data Storage and Security
4.1 Storage
Your files and data are stored securely using:
- Cloudflare R2 for file storage (S3-compatible cloud storage)
- PostgreSQL database for metadata and account information
- All data is encrypted in transit and at rest
4.2 Security Measures
We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your information.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. You may delete your account and associated data at any time through your account settings. Deleted data will be permanently removed within 30 days, except where we are required to retain it for legal purposes.
6. Third-Party Services
We use the following third-party services:
- Stripe: Payment processing (see Stripe's privacy policy)
- OpenAI / AI Providers: For AI-powered document processing
- Cloudflare: For file storage and CDN services
These services have their own privacy policies governing the collection and use of your information.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
- Withdraw consent where processing is based on consent
8. Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us: